FAQ’s

Platinum Rides Provides limo services in greater Toronto areas. For Toronto, out of Town services are also available. Please contact us for further details in this regard.

Platinum Rides offers limo services 24 hours a day / 7 days a week / 356 days a year.

Our New and modern fleet of vehicles includes sedans, hybrids, SUV's, stretch limousines and stretch SUV's. For further details, please refer to our fleet page.

Our trained and experienced chauffeurs will monitor your flight adjust their schedule accordingly. If you can inform us then it would be great else we are monitoring flight changes. 

Yes, our chauffeurs are always happy to assist you with loading and unloading your luggage and other items.

Yes, we offer several different services from meet-and-greet for individuals as well as for large groups. For more details, please call us at +1 (888) 921-1116

Our chauffeur will meet you at your arriving gate, holding a sign with your name on it. If for some reason you do not see our chauffeurs, please call us at +1 (647) 549-7433 and +1 (631) 517-170 for New York. Our Customer Services Representatives will be available to assist you immediately. If you do not call us, this will be available to assist you immediately. If you do not call us, this will be considered as no-show and may lead to full charge services to your account. 

Platinum Rides accept all major credit cards including MasterCard, Visa, American Express, Discover and Diners Club.

We at Platinum Rides are there to serve you even at the last moment. However, We suggest that as soon as your plans are fairly clear, contact us for your reservation. Please inform us at least a week in advance for your air travel and at least 2 weeks in advance for other functions (weddings, proms, night outs, casino, etc). Any reservations later than these timings will be considered "rush-services" and may attract a premium over the normal price.

You have inform us 24 hours in advance of your intended journey/use of transport services.

Since special events are occasions where our services are high in demand so for these events you have to inform us 1 week ahead of these events. Special events including Eid, Christmas, New Year, Prom Nights, Sporting events, etc.

No. We just need a credit card guarantee for payment. This applies to all types of reservations.

Yes. You are more than welcome to visit us at any time of your convenience. Just Call us before coming so that we can offer you a personalized service.

Yes. Most of the time, receipts are emailed to customers once they have availed out services. However, If a print receipt is needed then it may also be provided to you. For this, you have to ask chauffeur or you have to call the office where reservation was made.

Yes. platinum Rides offer customized service. Just call us and our Customer Service Representatives will offer you service of your choice.

All vehicles are stocked with bottled water and mints. However, if you need anything, then please call us to discuss it with our customer Service Representatives.

No. The credit card guarantee is sufficient to cover any incidental/ potential damage or excessive cleaning costs that could occur during the course of a rental.

No. All vehicles are strictly NON-SMOKING. A violation may require a minimum cleaning fee of $250.00. This excludes of repairs for any damage related to smooking.

Yes. However, we will allow only small pets which can be carried on lap or contained in a small contained. There is $20.00 charge for Pet.

Yes, unscheduled waiting time is charged on Sedan $60.00 and SUV $90.00 an hours.

online reservations should be requested 24 hours prior to your scheduled transportation to confirm availability. Scheduling of phone request requires a minimum 2 hours notice.

For inbound flights, chauffer wait for around 1 hour whereas for international flights, the maximum waiting time is 2 hours.

Yes. infant toddler and booster seats are available for $20.00 each.